FAQ

When will my service visit be scheduled?

We will work to schedule your service visit as soon as possible. Wait times generally range from next day service to three days, depending on the season. The demand for fitness equipment service is highly seasonal and wait times may vary during the winter months.

What can I Expect?

A trained service technician will arrive at your home or business on the scheduled date. The technician will inspect the equipment to assess any noted problems, as well as undetected problems such as misaligned belts, sensors and limits, improperly tensioned belts and parts which may be wearing improperly or prematurely. The technician will also perform a complete tune-up on your equipment to maintain it in top condition.
If additional parts or labor are required to complete the repair of your fitness equipment, the technician will provide you with a price quote before proceeding.
While we make every attempt to stock all common wear parts, it is not always possible to have all items on the vehicle at the time of service. If parts are required to repair your fitness equipment and they are not in stock, the technician will order the parts from the manufacturer. When the parts arrive, we will contact you to schedule the completion of your repair and get your fitness equipment back up and running.

How long does the repair take?

Repair times vary, depending on the fitness equipment type and nature of the service to be performed. On average, repairs require 45 to 90 minutes. If additional parts or labor are required to complete the repair of your fitness equipment, an additional service visit may be required.

Will my equipment be repaired on the first service visit?

Unfortunately, this cannot be determined until a technician has inspected the equipment and had an opportunity to assess the problem. If additional parts or labor are required to complete the repair of your fitness equipment, an additional service visit may be required.
While we make every attempt to stock all common wear parts, it is not always possible to have all those items on the vehicle at the time of service. If parts are required to repair your fitness equipment and we do not carry those items in stock, the technician will order the replacement parts. When the parts arrive, we will contact you to schedule the completion of your repair and get your fitness equipment back up and running.

How much does the typical repair cost?

The cost of a repair cannot be determined until parts price for your unit has been established and a technician has inspected the equipment and had an opportunity to assess the problem.

• Labor – Return visit (Parts installation) mostly the same price as initial visit.

• Parts – If your equipment is no longer under parts warranty and parts are required to complete your repair, your service technician will need to contact the manufacturer for current pricing.

If there will be any additional charge beyond the first service visit, your service technician will always provide you with a complete repair quote: including all taxes, shipping, parts and labor before completing 

What training do service technicians have?

Our technicians attend regular trainings with various fitness equipment manufactures to maintain OEM certifications and ensure they are trained on the latest equipment models. 
CORE HEATH AND FITNESS CERTIFIED (Certificate #FCT20180086)

What is I’LLKEEP’EMRUNNING Warranty?

I’KEEP’EMRUNNING warrantees all repairs performed by our technicians for 30 days after service.

What equipment does I’LLKEEP’EMRUNNING repair?

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I’LLKEEP’EMRUNNING maintains a wide variety of fitness equipment including:

• Treadmills

• Ellipticals

• Home Gym/Strength Equipment

• Rowers

• Vibration Trainers

• Recumbent Bicycles

• Cross Trainers

• Upright Stationary Bicycles

• Massage chairs

My equipment is pretty old – is it worth repairing?

Depending on the age and condition of your fitness equipment and associated repairs costs, if needed, your service technician will give you an honest and unbiased assessment and recommendation to repair or replace your fitness equipment.
I’LLKEEP’EMRUNNING does not sell equipment, but can recommend to you contact info of trustful seller of used semi-commercial or commercial equipment.

My equipment is pretty old – are there still parts available for it?

Depending on the age of the equipment, the manufacturer and the specific part needed, parts may or may not be available. In a few business days, after initial visit, tech will contact you and will provide you information about parts availability.

My equipment has water damage – can it be saved / is it worth saving?

Depending on the condition of your fitness equipment and associated repairs costs, if needed, your service technician will give you an honest and unbiased assessment and recommendation to repair or replace your fitness equipment.

Why I need PM service?

Once considered an expense, preventive maintenance is now being recognized as a cost-efficient means to reduce costly repairs, keep equipment in good running condition and extend the life of equipment by as much as 40%. Just as you would perform regular maintenance on your automobile, most equipment manufacturers now recommend regular preventive maintenance for fitness equipment as well. Some of the benefits of preventive maintenance include:

• Improved performance

• Reduced equipment downtime

• Fewer unplanned maintenance expenses

• Fewer major repairs

• Lower operating costs

• Improved equipment uptime

• Extend equipment life-expectancy

• Fewer injuries

Have a question that wasn’t answered? Contact us.